Privacy policy.

VA.Team LLC (“VA.Team,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us via SMS/MMS or other methods.

By using our services or submitting your information through our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, company name, and any other information you provide directly to us.

  • Communication Data: Messages exchanged between you and VA.Team, including SMS/MMS content related to service coordination.

  • Usage Information: IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of visits to our website.

  • Device Information: Device type, operating system, and other identifiers if accessing our services from a mobile device.

2. How We Use Your Information

We use the information we collect to:

  • Provide and manage our virtual assistant services

  • Communicate with clients about tasks, scheduling, and project updates

  • Respond to inquiries and provide customer support

  • Send service-related notifications via email or SMS

  • Improve and personalize your experience on our website

  • Comply with legal obligations or enforce our terms of service

3. SMS/MMS Messaging and Consent

If you provide your mobile phone number, you may receive service-related SMS/MMS messages from VA.Team. These messages may include:

  • Task status updates

  • Meeting confirmations or changes

  • General service communications

You may opt out of SMS messages at any time by replying STOP, or receive assistance by replying HELP. Message frequency may vary, and message and data rates may apply depending on your mobile carrier.

We do not use SMS messages for marketing purposes, and your mobile phone number will never be sold or shared with third parties for marketing.

4. How We Share Your Information

We do not sell, rent, or trade your personal information.

We may share your information with:

  • Service providers and contractors who perform services on our behalf (e.g., hosting, IT support), under strict confidentiality agreements

  • Government agencies, regulatory bodies, or law enforcement when required by law

  • Other parties with your explicit consent

5. Data Retention

We retain your information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Privacy Choices

You may:

  • Opt out of SMS messages at any time by replying STOP

  • Request access, correction, or deletion of your personal information by contacting us

  • Disable cookies through your browser settings (note: some site features may not function properly)

7. Security

We implement industry-standard administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, or misuse. However, no system can be guaranteed 100% secure.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

9. Children’s Privacy

Our services are intended for users over the age of 18. We do not knowingly collect information from individuals under 13 years old.

10. Updates to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with the updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or your data, please contact:

VA.Team LLC
Email: hello@va.team